Help us source and implement a CRM so we can more seamlessly manage donors and volunteers
We are a non-profit community centre in downtown Toronto that is dedicated to provide compassionate service and safe, welcoming and respectful environment inclusive of all religions, genders, cultures, and abilities. Our programs support every year thousands of people experiencing homelessness, mental health challenges, extreme poverty, food insecurity and addictions. Covid-19 has presented St. Felix Centre with many challenges. However, our Centre has remained open 24/7 throughout the current health crisis. The pandemic has significantly affected the funds we receive to keep our programs ready to respond to an alarming increase in demand for our services. We need the community support to create innovative and successful strategies and solutions to respond to those challenges, so that they do not affect our ability to continue offering quality services and programs to those members of our community who need support.
Our team takes a very personal touch to tracking and communicating with donors/volunteers but we need a CRM to keep up with the growth of their organization. Currently, St. Felix Centre manages its donors and volunteers via spreadsheet. Choosing the right CRM, both from a business-need and cost perspective, is an important decision. The team does not have experience sourcing/implementing a CRM and is looking for someone who has this experience to help.
Selection of CRM that meets St. Felix Centre’s budget and operational needs
Implement the CRM with the St. Felix Centre team
On the donor side, a CRM will give us the ability to engage and retain current donors with the goal of increasing our monthly donor base. The CRM will also allow us to more effectively generate new donors, giving us a better balance between funding sources. On the volunteer side, the CRM will reduce the amount of manual work required by staff.